Customer Service on the Internet: building relationships, increasing loyalty, and staying competitive (Record no. 9754)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00623nam a2200193 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0471382582 (paperback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780471382584 (paperback) |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Sterne, Jim. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer Service on the Internet: building relationships, increasing loyalty, and staying competitive |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | [S.l.] : |
| Name of publisher | Wiley, |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 368 p. ; |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services--Communication systems. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Internet marketing. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | World Wide Web. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Internet. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.amazon.com/exec/obidos/ASIN/0471382582/chopaconline-20 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Home library | Current library | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|
| Central Library, QUEST, Nawabshah | Central Library, QUEST, Nawabshah | 10/09/2014 | STE | D364 | Books | ||
| Central Library, QUEST, Nawabshah | Central Library, QUEST, Nawabshah | 10/09/2014 | STE | D365 | Books |