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Customer Service on the Internet: building relationships, increasing loyalty, and staying competitive

Sterne, Jim.

Customer Service on the Internet: building relationships, increasing loyalty, and staying competitive - 2nd ed. - [S.l.] : Wiley, 2000. - 368 p. ;

ISBN: 0471382582 (paperback) 9780471382584 (paperback)

Subjects--Topical Terms:
Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.

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