Service Quality Assessment of Government Public Schools Of District Nawabshah (ME Thesis) (Record no. 66493)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01894nam a22001457a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | R/IMS-19 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Jatt, Khalil Ahmed |
| -- | 15MIEM03 |
| -- | Supervisor - dr. Muhammad Ramzan Lahur |
| 245 ## - TITLE STATEMENT | |
| Title | Service Quality Assessment of Government Public Schools Of District Nawabshah (ME Thesis) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Nawabshah: |
| Name of publisher | QUEST, |
| Year of publication | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 44p. |
| 500 ## - GENERAL NOTE | |
| General note | ABSTRACT<br/><br/><br/>Satisfaction surveys are increasingly being suggested as a means to understand the service expectations of students and performances of Govt Higher Secondary Schools (GHSS). The purpose of this research is to measure student's expectations in GHSS, if a service gap exists between what is expected and what is experienced. The Govt lslamia girl's higher secondary school, Govt Municipal higher secondary school and Govt Fatima Jinnah Higher Secondary School Nawabshah. The survey conducted at three GHSS of Nawabshah district by using SERVQUAL questionnaire to obtain the gaps between student's expectation and GHSS's performance. The suggestions have been proposed on bases of found gaps.<br/><br/>The findings suggest that a service performance gap exists for a l l the dimensions, specially Assurance affected more due to providing poor response from GHSS staff, Teachers/Instructors and other staff in sense of respecting, guiding dealing the students. The results of the research led to the conclusion that service quality is measurable when a well-established tool is used and questions posed measure well- defined areas of service quality. The results can serve as the basis for service improvement plans. On bases of findings, It is suggested that, to conduct the survey repeatedly for checking level of satisfaction of students of private schools of same area to compare the services with each other. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Department of Mechanical Engineering |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://tinyurl.com/mtsxetp8 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Thesis and Dissertation |
| Withdrawn status | Lost status | Home library | Current library | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|
| Central Library, QUEST, Nawabshah | Research Section | 16/03/2020 | R/IMS-19 | MP/56-716 | Thesis and Dissertation | ||
| Research Section | Research Section | 06/12/2023 | R/IMS-19 | MP/60-765 | Thesis and Dissertation |