Service quality assessment in outpatient department OPD of civil hospital Nawabshah (Record no. 64610)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01793nam a22001337a 4500 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Jamshaid Akber Qaisrani |
| -- | 14MIEM04 |
| -- | Supervisor - Prof. Altaf Hussain Rajpar |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality assessment in outpatient department OPD of civil hospital Nawabshah |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Nawabshah |
| Name of publisher | QUEST |
| Year of publication | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 46p. |
| 500 ## - GENERAL NOTE | |
| General note | <br/><br/>ABSTRACT<br/><br/>Satisfaction surveys are increasingly being suggested as a means to understand the sen ice expectations of patients and performance of hospitals. The purpose of this research is to measure patient's expectations in public hospitals. i f a service gap exists between what is expected and what is experienced. Literature recommends that service dimensions exist that can offer an explanation for the service gap. The survey conducted at Civil Hospital Nawabshah, provides useful information on the determinants of patient satisfaction across the five dimensions of service quality (SERVQUAL).<br/>The findings suggest that a service performance gap exists for all the dimensions. specially assurance affected more due to providing poor response from doctors. nurses and other staff i n sense of respecting. guiding. curing the patients. The results of the research led to the conclusion that service quality is measurable when as well established tool is used and questions posed measure well-defined areas of service qua l i t). The results can serve as the basis for service improvement plans on bases or findings. I t i s suggested that. to conduct the survey repeatedly for checking level of satisfaction of patients of organization and other public and private hospital ls to<br/>compare the services with each other.<br/> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Department of Mechanical Engineering |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://tinyurl.com/273feffs |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Thesis and Dissertation |
| Withdrawn status | Lost status | Home library | Current library | Date acquired | Accession Number | Koha item type |
|---|---|---|---|---|---|---|
| Research Section | Research Section | 27/02/2019 | MP/40-442 | Thesis and Dissertation | ||
| Research Section | Research Section | 18/12/2023 | MP/48-564 | Thesis and Dissertation |