| 000 | 00447nam a2200145 a 4500 | ||
|---|---|---|---|
| 001 | ASIN0471218928 | ||
| 005 | 20140910224620.0 | ||
| 008 | 140910s2001 xxu eng d | ||
| 100 | 1 | _aEngel, Beverly. | |
| 245 | 1 | 4 |
_aThe power of apology / _cBeverly Engel. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bjohn Wiley, _c2001. |
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| 300 |
_a253 p. ; _c23 cm. |
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| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0471218928/chopaconline-20 |
| 999 |
_c9810 _d9810 |
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