| 000 | 00623nam a2200193 a 4500 | ||
|---|---|---|---|
| 999 |
_c9754 _d9754 |
||
| 020 | _a0471382582 (paperback) | ||
| 020 | _a9780471382584 (paperback) | ||
| 100 | 1 | _aSterne, Jim. | |
| 245 | 1 | 0 | _aCustomer Service on the Internet: building relationships, increasing loyalty, and staying competitive |
| 250 | _a2nd ed. | ||
| 260 |
_a[S.l.] : _bWiley, _c2000. |
||
| 300 | _a368 p. ; | ||
| 650 | _aCustomer services--Communication systems. | ||
| 650 | _aInternet marketing. | ||
| 650 | _aWorld Wide Web. | ||
| 650 | _aInternet. | ||
| 856 | 4 | 0 | _uhttp://www.amazon.com/exec/obidos/ASIN/0471382582/chopaconline-20 |
| 942 | _cBK | ||