00447nam a2200145 a 4500 ASIN0471218928 20140910224620.0 140910s2001 xxu eng d Engel, Beverly. The power of apology / Beverly Engel. 1st ed. New York : john Wiley, 2001. 253 p. ; 23 cm. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0471218928/chopaconline-20 9810 9810 0 0 0 0 QUESTCL QUESTCL 2014-09-10 1 ENG D389 2025-10-29 2025-09-29 00:00:00 2025-09-29 2014-09-10 BK