00623nam a2200193 a 4500 9754 9754 0471382582 (paperback) 9780471382584 (paperback) Sterne, Jim. Customer Service on the Internet: building relationships, increasing loyalty, and staying competitive 2nd ed. [S.l.] : Wiley, 2000. 368 p. ; Customer services--Communication systems. Internet marketing. World Wide Web. Internet. http://www.amazon.com/exec/obidos/ASIN/0471382582/chopaconline-20 BK 0 0 0 0 QUESTCL QUESTCL 2014-09-10 0 STE D364 2014-09-10 00:00:00 2014-09-10 BK 0 0 0 0 QUESTCL QUESTCL 2014-09-10 0 STE D365 2014-09-10 00:00:00 2014-09-10 BK