@book{7022,
	author = {Wilcox, James R.},
	title = {Video Conferencing: The Whole Picture},
	publisher = {Group West,},
	year = {2000.},
	address = {Canada:},
	url = {http://www.amazon.com/Videoconferencing-Picture-James-R-Wilcox/dp/1578200547}
}