@book{5911,
	author = {Calkins, Patsy J Fulton  and Rankin, Dianne S.},
	title = {The Administrative Professional : technology and procedure },
	publisher = {Cengage Learning,},
	year = {2011.},
	address = {USA:},
	edition = {14th ed.},
	url = {http://10.10.170.122:8080/browse/book/28751}
}