02073nam a2200193Ia 4500999001700000100001500017100006000032245009100092260001400183260001000197260000900207300000700216500138100223700004101604856003301645942001101678952008901689952010101778  c58177d58174  a15 MSIT 04  aAkasha Memon a14MSST04aSupervisor Dr. Rafia Naz Memon 0aAnalytical Study of Knowledge Process Out Sourcing of Pakistan Business Organizations   aNawabshah  bQUEST  c2015  a35  aABSTRACT

Outsourcing is contracting with another company or person to do a particular function. There are approximately eight outsourcing processes but at vendor side there are three processes used called three waves of outsourcing ITO, BPO, and KPO. There are uncertain and critical issues in both processes ITO and BPO of outsourcing. But for effective outsourcing uncertainty problem have been resolved. It has been resolved through KPO mostly, due to its productivity, value creation and better customer relationship characteristics. So the issue, world is adopting KPO rapidly to increase their economic conditions, but Pakistan up to yet not taking the advantages of KPO. The goal of this research study is to encourage the companies to adopt KPO, and what are the factors that resist the adoption of KPO. To achieve the objectives  of  this  study,  questionnaire  survey  was  conducted  on  outsourcing organizations of Pakistan, through online and courier. Results showed that there are many advantages of KPO, and the organizations which are using ITO and BPO in Pakistan want to switch to KPO, but there are some issues which resist the adoption
of KPO. Recommendations are provided to resolve these issues. Further in future
strong solutions should be provided to resolve these issues.

Key Words: outsourcing, ITO outsourcing, BPO outsourcing, KPO outsourcing.
  aDepartment of Information Technology  uhttps://tinyurl.com/yeyt9fcj  cTHESIS  00104070aQUESTCLbRESEARCHd2018-03-27l0pMP/17-173r2018-03-27 00:00:00yTHESIS  00104070aQUESTCLbRESEARCHd2018-10-08l0pMP/30-339r2018-10-08 00:00:00w2018-10-08yTHESIS