01866nam a2200169Ia 4500 58177 58174 15 MSIT 04 Akasha Memon 14MSST04 Supervisor Dr. Rafia Naz Memon Analytical Study of Knowledge Process Out Sourcing of Pakistan Business Organizations Nawabshah QUEST 2015 35 ABSTRACT Outsourcing is contracting with another company or person to do a particular function. There are approximately eight outsourcing processes but at vendor side there are three processes used called three waves of outsourcing ITO, BPO, and KPO. There are uncertain and critical issues in both processes ITO and BPO of outsourcing. But for effective outsourcing uncertainty problem have been resolved. It has been resolved through KPO mostly, due to its productivity, value creation and better customer relationship characteristics. So the issue, world is adopting KPO rapidly to increase their economic conditions, but Pakistan up to yet not taking the advantages of KPO. The goal of this research study is to encourage the companies to adopt KPO, and what are the factors that resist the adoption of KPO. To achieve the objectives of this study, questionnaire survey was conducted on outsourcing organizations of Pakistan, through online and courier. Results showed that there are many advantages of KPO, and the organizations which are using ITO and BPO in Pakistan want to switch to KPO, but there are some issues which resist the adoption of KPO. Recommendations are provided to resolve these issues. Further in future strong solutions should be provided to resolve these issues. Key Words: outsourcing, ITO outsourcing, BPO outsourcing, KPO outsourcing. Department of Information Technology https://tinyurl.com/yeyt9fcj THESIS 0 0 0 0 QUESTCL RESEARCH 2018-03-27 0 MP/17-173 2018-03-27 00:00:00 THESIS 0 0 0 0 QUESTCL RESEARCH 2018-10-08 0 MP/30-339 2018-10-08 00:00:00 2018-10-08 THESIS