TY  - BOOK
AU  - Besterfield, Dale H 
AU  - 
AU  - 
AU  - 
AU  - 
AU  - 
TI  - Total Quality Management 
SN  - 0130993069
U1  - 658.4/013 
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education
KW  - Total quality management
UR  - http://10.10.170.122:8080/browse/book/28820
ER  -