@book{436,
	author = {Tyagi, Kavita. and Misra, Padma.},
	title = {Basic technical communication /},
	publisher = {PHI Learning,},
	year = {2011.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/8120342380/chopaconline-20}
}