@book{3411,
	author = {Hoyle, David.},
	title = {ISO 9000 Quality Systems Handbook},
	publisher = {Butterworth-Heinemann.},
	year = {2001.},
	address = {London},
	edition = {4th ed.},
	url = {http://10.10.170.122:8080/browse/book/26088}
}