@book{11336,
	author = {Bretag, Tracey. and Crossman, Joanna.},
	title = {Communication skills /},
	publisher = {McGraw-Hill,},
	year = {2009.},
	series = {Revised.},
	address = {New York:},
	url = {http://www.amazon.com/exec/obidos/ASIN/B005GAEUNM/chopaconline-20}
}