@book{11104,
	author = {Pillai, R.S.N. and Bagavathi, V.},
	title = {Modern Commercial Correspondence : For Graduation Courses, Competitive Examinations, Business Executives},
	publisher = {S Chand & Company},
	year = {2010.},
	address = {New Delhi},
	url = {http://www.amazon.com/exec/obidos/ASIN/8121905192/chopaconline-20}
}