@book{10571,
	author = {Kirkpatrick, Donald L.},
	title = {Managing change effectively /},
	publisher = {Routledge,},
	year = {2001.},
	series = {Improving human performance.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0877193835/chopaconline-20}
}